The product is brand new, but the original box has been opened to verify contents. Please look at our listing pictures. All parts included will be in our original photos for your reference. We will also gladly respond to any messages clarifying any details about the listing. Some items do not include the original packaging or will have damaged packaging that has been opened to verify contents inside. Any item listed with a condition of “Parts-Only” is FINAL sale. These items are listed with their defects and details on what is wrong with the item. We do not guarantee these items to be repairable. DW DWCP5000CJ Cajon Pedal.