FAMILY OWNED & OPERATED. ORDERS PLACED BEFORE 12PM CST (M-F). WE WANT YOU TO BE HAPPY. Open box store return. Like new in box. We strive to offer our customers with 100% satisfaction. The following items are non-refundable: Instrument Strings, Instrument Upgrade or Installed Parts, Assembly Cable Kits, Instrument Care or Cleaning Items. We promise, we won’t forget about you. Customers Outside of The United States. These brands include, but are not limited to: Fender, Squier, Jackson, Gretsch, Vox, Voodoo Lab, MXR, Dunlop, & Way Huge. If you have questions regarding these regulations, please contact one of our sales representatives.