Please be advised that e-mails will be replied by our customer services officers Mon. 09:00 – 23:00 (Excluding Public Holidays). 2 You may expect to receive a response to your inquiry within 24 hours. (Excluding Weekends and Public Holidays). We will try our best to help you resolve problems as soon as possible. Customer satisfactory is our goal! We value your feedback, Please leave the feedback for us when you received the product, We will treat you in the same way.